Refund and Cancellation Policy

At MOSS-FIELD HUB, we prioritize customer satisfaction while maintaining transparency and fairness. Please review our refund and cancellation policy below.

1. Service Cancellations

  • Customers may cancel an order before payment or purchase confirmation for a full refund.
  • Once an item has been purchased from a supplier, cancellations are not eligible for full refunds.
  • Partial refunds may be issued depending on supplier refund policies and restocking fees.

2. Refund Eligibility

Refunds may apply if:

  • The product ordered is unavailable, and the customer declines a replacement.
  • The purchase could not be completed due to an error on our end.
  • A supplier cancels the order, and payment has already been made.

Refunds do not apply if:

  • The customer changes their mind after the product has been purchased.
  • The issue is caused by courier delays, supplier mishandling, or incorrect delivery information from the customer.

3. Refund Process

  • Approved refunds are processed within 7–14 business days to the original payment method.
  • Service fees (commissions, logistics charges, or transaction costs) are non-refundable.

4. Damaged or Incorrect Items

If a product arrives damaged or incorrect, contact us within 48 hours of delivery with proof (photo or video). We will liaise with the supplier to arrange a replacement or partial refund, depending on the situation.

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